Workshops

The World Bank is a major driver of good practices in consumer protection in financial services. It has prepared an initial set of good practices in financial consumer protection as a diagnostic tool for identifying priorities for future reform in financial consumer protection.

The increasing amounts of money paid out in compensation to corporate executives have become the subject of a heated public policy debate on both sides of the Atlantic in the midst of the crisis.

New technologies change retail banking. For consumers such technologies allow the conduct of financial transactions regardless of location and time. For banks, information technologies improve productivity as well as revenues.

Throughout Europe, more and more households are financing their purchases with credit. This development has led to worries that it might result in over-commitment of consumers (over-indebtedness) and cause a rise in the number of households in financial difficulties.

In a market place with increasing variety and complexity of financial products, the consumer's information and education are essential. Empowered European consumers will be able to better compare products and to make better informed financial choices.

The First Consumer Financial Capability Workshop provides an opportunity to discuss the concept and definition of financial capability as well as methods to measure it. We also discuss the socio-economic determinants of consumers' financial capability as well as related policy and regulatory issues.